|
| |
Click on the appropriate section to find frequently asked questions:
If you can't find the answer you are looking for, please email us at:
AmazingCustomerService@toporanch.com.
_____________________________________________________________________________________
Returns and Exchanges (Back to Top)
Do you guarantee your clothing?
 |
| We guarantee all of our dry goods. If you are not satisfied with one of our Topo Ranch products or your product has been damaged, return it to the store you bought it from or to Topo Ranch and we will issue a refund, a replacement, or we'll repair it for you. |
How do I return or exchange my item(s)?
If you find your order doesn't look the way you want, doesn't fit, or maybe you just want a different size or color, we can help you out. E-mail us at amazingcustomerservice@toporanch.com or call (310)-822-0904 to get a Return Authorization number. Returned items must be undamaged and returned with all tags in tact. All sales are final for items from our sale section, however we will be happy to exchange sizes based on availability. Please send the garment(s) to:
TOPO RANCH
ATTN: The General
13336 Beach Avenue
Marina Del Rey, CA 90292
We'll credit back your card as soon as we receive it and confirm its condition. This could take up to 3 weeks depending on the shipping and processing.
If you would like to exchange an order, drop us a line at AmazingCustomerService@toporanch.com and let us know what you want and we'll see if we have it in stock and get back to you.
Return Policy
Items purchased online or by phone may be returned or exchanged by mail or at any Topo Ranch location.
For a full refund returns must be made with the original receipt and merchandise must be in its original condition.
Returns by mail without a receipt require an order number, name and address or they will not be accepted.
Returns in store without a receipt will be issued a merchandise credit at the current selling price of the product.
Shipping & Handling fees and Gift Wrap are non-refundable, unless an item is damaged or defective.
____________________________________________________________________________
Shipping and Handling (Back to Top)
How much do you charge for shipping and handling?
Check out our shipping chart to find out our current rates.
Do you ship internationally?
Yes! Check out our shipping chart to find out our current international rates.
How long will it take my package to arrive?
Orders placed before 2 P.M. Pacific Time on Monday - Friday will typically ship that day. To see how long UPS ground shipping will take to reach your location, check out our chart for UPS ground estimated shipping times.
All other shipping questions...
Feel free to email us at AmazingCustomerService@toporanch.com.
____________________________________________________________________________
Size and Fit (Back to Top)
What size should I order?
To see what size is the best fit for you, please check out our size chart.
____________________________________________________________________________
Care and Repair (Back to Top)
How should I wash my clothing?
Typical Washing Instructions
(Consult your tag for exact instructions)
Machine wash cold
(Best for the environment too!)
Tumble dry low
Do not use bleach
Do not dry clean
Do not iron
|
 |
Not all of our items follow these instructions. Be sure to check your tag for exact instructions and also for spare buttons on most knits, woven shirts and pants. If you cannot find your tag, need an extra button, or have any additional questions feel free to email us at AmazingCustomerService@toporanch.com. ___________________________________________________________________________
Order Problems (Back to Top)
Why haven't I received an order confirmation e-mail or a shipping notification e-mail?
Order notifications should come within 15 minutes of placing your order. Shipping e-mails come from UPS and should arrive that same day if your order was placed before 2 P.M. Pacific time on Monday - Friday.
If you haven't received one or both of these e-mails:
1. Check your account info by clicking here to make sure your e-mail address is correct and typo-free.
2. Check your junk e-mail folder to make sure the notifications were not filtered as spam.
If neither of these solutions work, please email us at AmazingCustomerService@toporanch.com and we will confirm your order and send you your shipment's tracking code.
Why is there a billing address error even though my information is correct?
The most frequent problem that usually occurs, especially when using auto-fill tools from your browser, comes when your billing address gets entered into Address Line 2 rather than Address Line 1. Check to see if this is the case and make the change if necessary.
My credit card and billing information are entered correctly, and there should be no problems with my card but I keep getting declined... why?
Usually, we do not know why. If there is not a billing address or ccv code mismatch, then the decline is coming from your bank. Either try a different card or call the number on the back of your credit card and they will fix the problem.
I have fixed all my information, called my bank, and tried everything you've suggested and I STILL can't get my order to go through. What can I do?
Email us at AmazingCustomerService@toporanch.com and we will do our best to figure out the problem and help you process your order.
Why can't I add items to my shopping cart?
Make sure you have cookies enabled in your browser. They are used to remember items that you put in your cart while you continue to shop.
____________________________________________________________________________
If your question was not addressed, email us at AmazingCustomerService@toporanch.com and our ranch hands will help you out the best they can.
Thanks for being on the Ranch!
|
|
|
